Account Security We take the security of your personal details very seriously and use the latest technical and security measures to protect your information, both when it’s sent to us and when stored on our systems. How are my personal and financial details kept safe? All personal information is sent to us using the latest 128-bit SSL (Secure Sockets Layer) digital encryption to protect your details. This is the same security used by leading online banks. In addition, your account information is encrypted and stored on our secure servers. This information cannot be accessed by unauthorised parties. We also use the services of a third-party fraud checking service to ensure the protection of credit and debit card holders. All transactions are carefully screened to prevent fraudulent activity. What do I need to do? As part of keeping your account secure, we strongly recommend you keep your login information secret. Your username and password shouldn’t be shared with anyone as they can be used to make transactions without your permission. We strongly recommend you don’t use automation systems such as autofill for your login information, or leave your account unsupervised while logged in. Account holders are responsible for all transactions carried out through their account where the correct username and password have been entered. To further protect your account, we’ve introduced Multi-Factor Authentication (MFA) when logging in from an unknown device. This additional layer of security helps prevent unauthorised access and keeps your personal and financial information even safer. If you need any further assistance, please see our contact details here. Related articles Contact us How do I verify my account? My data Uploading documents for verification What documents can I use to verify my address?