If you attempt to log in and see a message stating your username or password is incorrect, click on ‘Forgotten details?’ and follow the steps detailed to get back in the game. I’ve forgotten my pa...
What are Spending Controls? Spending Controls are a mechanism which controls a players level of loss. Should you receive a message stating ‘Sorry, your bet was unsuccesful’ and that 'We couldn't pl...
I don’t want a spending limit... can it be removed? Spending controls are designed to keep our customers safe. As proud advocates for responsible gambling, we’re happy to discuss the account in det...
How can I request a withdrawal? You can withdraw from your account anytime, provided you have sufficient funds, aren’t bound by bonus wagering requirements and have no outstanding verification r...
If you've tried to make a deposit and the funds are not showing on your balance, please refresh the page. This allows the display to update to show the most recent total. Please don't reattempt a d...
What free games are on offer? Search for the Phoenix. However, we are planning to bring you plenty more free games soon. How do I take part? You must have a funded account and have been age ve...
What races are available for live streaming? We offer live streaming for ALL races in the UK, Ireland, US and South Africa as well as selected meetings from France. How will I know which event h...