Why is my deposit not showing on my account? If you've tried to make a deposit and the funds are not showing on your balance, please refresh the page. This allows the display to update to show the most recent total. Please don't reattempt a deposit until you've tried refreshing, just in case they both go through. If you need any further assistance, please see our contact details here. Related articles Contact us Net Deposits & Closed Loop System I’m not sure if I made the deposits in question. What should I do? Making a complaint What documents can I use to verify my address?