My card has been lost/stolen We understand the importance of keeping your account secure while ensuring you still have access to your funds. If you’ve lost your card or believe it’s been stolen, please read below for assistance. I'd like to remove the card from my account Whether your card has gone missing or you suspect it has been stolen, notifying us as soon as possible ensures we can take swift action to protect your betting account. To have the card removed, please contact us by live chat, email or click here for our details. I'd like to make a withdrawal Even if your physical card has been lost or cancelled, your bank account can still receive payments. Any pending or future withdrawals you request to that account should be processed within the usual timeframes. If you’re unsure whether your withdrawal has been affected, don’t hesitate to contact our support team to confirm the status. My linked bank account is now closed If your card is missing and the associated bank account has also been closed, click here to speak to our team - they will guide you through the withdrawal process. If you need any further assistance, please see our contact details here. Related articles Contact us Net Deposits & Closed Loop System How do I update my payment details? Why can't I deposit?