Making a complaint

If you have cause for complaint, you should raise it to our Shift Manager directly by emailing support_ie@livescorebet.com or using our live chat service.

We always seek to resolve any complaints internally and hope you won’t need to progress beyond this first step.

A Shift Manager is not always available to take a live chat, however, if you raise your complaint via email, we'll aim to reply within 72 hours.

Although you may have previously spoken to a member of our Customer Support team regarding your complaint, you will need to have spoken directly or have had an email response from a Shift Manager before you move to Step 2 of the complaints process.

If you feel your complaint has not been resolved satisfactorily, it can be escalated by writing to LiveScore Betting & Gaming Limited, the licensed operator of LiveScore Bet. You’ll need to let us know why you remain dissatisfied and the licensed operator will ensure your complaint is reviewed objectively, fairly and reasonably. If you haven’t gone through Step 1 first, you’ll be asked to contact our customer support team.

Please address letters to:

FAO: Directors
LiveScore Betting and Gaming (Gibraltar) Limited
7.01 World Trade Center
6 Bayside Road
Gibraltar
GX11 1AA

Alternatively, email:
 step2_ie@livescorebet.com

We aim to provide a full response within 14 working days of receipt. But if this isn’t possible for any reason, we’ll keep you informed and let you know how the procedure is progressing.

Although this process is expected to bring the matter to a mutually agreeable solution, you can progress the complaint to Step 3 of our complaints procedure should you remain unhappy.

The managing director's office will have personally reviewed the details of your complaint and we’ll send you a letter confirming our final response. But if you remain unsatisfied, you have the right to refer your complaint further.

As part of our official complaints process, if you remain dissatisfied with our response, you have the right to refer your complaint further.

The European Commission provides a Consumer Redress service, which offers information and guidance on resolving disputes with traders within the European Union.

You can access the Consumer Redress service via the following link: https://consumer-redress.ec.europa.eu/index_en

The service is available in all EU languages and is designed to support consumers in seeking fair and transparent resolution outside of formal court proceedings.